Spotlight Questions
1. What is your Business name?
Universal Health Hub
2. What is your website address?
3. What are your social media platforms?
Facebook : https://www.facebook.com/Universal-Health-Hub-100471272366327
Twitter: https://twitter.com/UNvhealthhub
LinkedIN: https://www.linkedin.com/company/universal-health-hub
Instagram: https://www.instagram.com/UniversalHealthHub/
4. What do you do for fun (hobbies/interests as a break from work)?
Movies (art of storytelling), Cook, Time with Friends and Family
5. What quote or Role Model inspires you?
With Great Power comes great responsibility. by Spider-Man in Marvel comics, films, and related media.
Your back story!
6. When did you become an RPN, and what was your education route?
Maya moved to Canada in 2012 and has over a decade of work experience in the Canadian healthcare industry. She contributed over 500 volunteer hours to Ontario hospitals in this pandemic. She is an Honor Roll Graduate in the Registered Practical Nurse program at Durham School in 2022. Although Maya founded Universal Health Hub in 2019. Maya started caring for seniors in 2019 in the capacity of a Home Support Worker. As of today, Maya cares in the capacity of RPN.
7. What led you to become an EntrepreNURSE (an RPN running an independent business)?
At the peak of the pandemic in the year 2020, when Maya found that she had cancer, the world turned upside down for the family, including her daughter and husband. But Maya not only beat cancer but found inspiration and courage to create a company called "Universal Health Hub" that breaks systemic barriers to improve the quality of lives of people in communities.
8. What is the focus of the business? what treatments do you provide?
Maya created Universal Health Hub with one goal in mind – keeping our loved ones at home for as long as possible. Maya created an innovative model to bring home care with culture competency at half the price and at the same time provide jobs to women with a purpose to make a difference. Today 95% of the staff is women. Maya is the sole owner of UHH and Maya donates and compensates her caregivers with 80% of her earnings from the company. Maya is credited with making home care affordable in Ontario with applying an innovative business model in healthcare. The philosophy is simple: not to be rich but rather reward front line workers.
Here is a list of healthcare services the company provides
- IN-HOME RESPITE CARE
- IN-HOME FOOT CARE
- IN-HOME COMPANIONSHIP
- POST-HOSPITALIZATION CARE
- IN-HOME DEMENTIA/MEMORY CARE
- FULL REHAB CARE
- IN-HOME HOSPICE CARE
- Chiropodist
- Occupational Therapist
- RPN
- PSW
9. How long have you been in Business?
4 years
10. What challenges have you faced?
Maya created Universal Health Hub with one goal in mind – keeping our loved ones at home for as long as possible. Maya created an innovative model to bring home care with culture competency at half the price and at the same time provide jobs to women with a purpose to make a difference. Today 95% of the staff is women. Maya is the sole owner of UHH that generates over $300,000 of annual revenue and Maya donates and compensates her caregivers with 80% of her earnings from the company. Maya is credited with making home care affordable in Ontario with applying an innovative business model in healthcare. The philosophy is simple: not to be rich but rather reward front line workers.
Maya crafted personalized health care plan for seniors in the community. She starts with health assessment, matching caregivers to families and biggest piece in the innovation comes in with applying analytics on top of the daily care notes from the caregivers. As per company policy, each caregiver documents daily care notes for the senior. Universal Health Hub not only shares those care notes with families, but also applies Machine Learning models and OpenAI technology to generate summarization and descriptive analytics of senior health condition for their families.
11. What have been your rewards as an EntrepreNURSE?
Maya is working together to bring together hospitals, social workers and Ontario Community care support system. Maya is actively contributing to the Black, Indigenous, People of Color [BIPOC] community by building bridges that interconnect all sections of society with wellness. Maya has many recognitions to her name for senior community service including the Women Impact Award at the recent Ontario Heroes National Volunteer Awards 2022, Inspirational Leader 2022 at the CSPN Annual Women in Leadership Summit 2022, and the COVID-19 Commemoration Award 2023 by the Frontline Community Centre. Apart from this, Universal Health Hub has been recognized in Business Excellence of dedicated age-diverse workforce. Maya has given employment to over 20 women in last 12 months who are looking for work. Maya and her company have helped over 50 senior families with personal care and over 500 seniors across Toronto and GTA with medical foot care. Maya is also an educator today, and trains RPN and RNs to become certified foot care nurses. Universal Health Hub not only cares for its customers who are seniors (age above 80 years) and receiving health care services but they also care for caregivers and staff on the team. Today 95% of caregivers in the team are women. The company's inclusive recruitment practices has special focus on hiring for diversity with multi generational workforce. Maya, the Founder strongly believes that the age-diverse workforce has been one of the reasons for the company's success. Universal Health Hub recruitment's best practices has enabled the workforce to have staff in all ages from 23 years to 60 years of age. At Universal Health Hub, the average age of the workforce is 45 years; with oldest age on staff being 63 years old and youngest being 23 years old. The staff together speak over 30 languages amongst themselves which makes cultural competency as one of the biggest strengths for the company. The company believes that the age-diverse workforce has allowed the staff to train each other on skills such as persistence with patience, Inductive reasoning (no rushing with judgement), Accentuating the positive (less responsive to negatively charged situations), tech savvy millennial, adaptation skill and more. In Maya's words: "the age-diverse workforce has allowed us to convert each others' weaknesses into each others' strengths". Today, it is this multi generational workforce is what delights their customers and keeps their employees engaged.
12. What have you learned along the way that you would like to share with other RPNs?
Never give up, start working and you will keep finding your next move. Don't wait for a "perfect" plan to start your business. There is no such thing as perfect plan.
13. How has IBSIG helped?
Joined EntrepreNURSE only in June 2023. Look forward to contributing value to peer Nurses.
14. What does your business future hold?
Be the No.1 Medical Foot Care Service Provider in Toronto and GTA for Nursing Homes and Retirement Homes.